WARRANTY / RETURNS STANDARD WARRANTY / RETURNS TERMS.
All standard products sold hereunder are warranted to be free from defects in workmanship and material, and are warranted to meet the Company’s published specifications, but no other warranty, expressed or implied, is made by the seller unless expressly set forth.
LUTEC warrants its products for one year, whichever comes first, to be free from defects in workmanship and material. This warranty shall not extend past 12 months from the date of purchase from the authorized reseller. LUTEC shall have no obligation or liability under this warranty; for special, indirect or consequential personal or property damage arising from the failure of its device/equipment.
The customer must notify LUTEC of all warranty claims within thirty (30) days after the discovery thereof. Any unit shipped back to the LUTEC for warranty repair must have prior LUTEC notification and approval for the return or the unit will be refused and shipped back to the customer at their expense.
Units submitted for warranty consideration must be returned to the LUTEC freight prepaid. All transportation charges, both in-bound and out-bound freight, are the responsibility of the customer.
All units sent to the LUTEC must have a valid shipping ticket detailing purchase order number, customer and address, telephone number, person to contact, part number and serial number, complaint or squawk and return routing instructions. LUTEC reserves the right to repair or replace customers’ units at its discretion and at any LUTEC authorized repair and/or exchange centers. LUTEC reserves the right to make improvements and or changes to its device any time a unit is submitted for warranty repair or exchange consideration.
LUTEC reserves the right under this warranty to refuse or reject any and all warranty claims for any reason whatsoever if, based on the Company’s estimation, damage to subject device was not caused by component or factory workmanship defects.
WARRANTY ON REPAIRED ITEMS
LUTEC warrants all Factory repaired equipment to be free from defects in workmanship and material for a period of ninety (90) days from the date the repaired item is received by the Customer. The repair warranty period will not alter any original warranty periods previously in effect unless the repair warranty period is greater than the original warranty duration in which case the longer warranty period will apply.
The repair warranty covers specific repair work done on the device only and does not cover damage or failure to other assemblies or components incurred during the repair warranty period. Any associated damage or failure to the equipment and its coverage under the repair warranty will be evaluated and decided upon by the Factory.
All other terms, conditions, exclusions and procedures as stated in this Warranty Policy will apply to the warranty on repair items.